At EP, we understand that exceptional customer service doesn’t end with a sale—it’s just the beginning. That’s why we’re thrilled to announce significant upgrades to our EP Care system. The highlight of this update is QuickSolution, a powerful search engine dedicated solely to solving your truck issues. Imagine having instant access to solutions for your fleet’s problems at your fingertips. These enhancements reflect EP’s commitment to providing the best possible support for our valued customers, transforming how you troubleshoot and maintain your fleet.
QuickSolution: Your Troubleshooting Companion
QuickSolution is a powerful, user-friendly tool that puts solutions at your fingertips whenever you encounter any issue with your fleet. Here’s what you can expect:
- Intuitive Search: Just like using your favorite search engine, you can now enter fault codes like “02A234”or descriptive phrases like “no hydraulic” , “how to replace BMS” or “charging is not working” to find solutions quickly.
- Smart Suggestions:As you type, QuickSolution offers search suggestions, helping you find the right solution.
- Model-Specific Results: Select your truck model to find tailored solutions, making sure you get the information you want for your fleet.
- Step-by-Step Solutions: After identifying the problems, QuickSolution provides comprehensive, easy-to-follow instructions for resolving issues. Each solution is broken down into clear, actionable steps. For added clarity, photos are included with some solutions to provide visual guidance.
- Video Tutorials: Want something more than just photos? We got you! QuickSolution also offers video tutorials for enhanced visual guidance when procedures are more complex. These videos provide even more detailed steps, walking you through the troubleshooting process.
- One-click Sharing: Share solution links easily with just one click, improving communication and speeding up resolution.
Bridging Telematics and EP Care
While integration is still in process, we’ve made it easier to use error codes from Telematics to find the exact and detailed solutions in QuickSolution. With Telematics’ data, QuickSolution provides more precise solutions accompanying videos to guide you through the troubleshooting process.
Enhanced Document Center
Technical documentation is now more accessible than ever:
- Organized Content: Find materials easily with our four categories: operating manuals, technical drawings, battery certifications, and special cases and videos. All documents are well-organized under specific models and easy to locate.
- Always Available: Access the information you need, when you need it, 24/7.
EP’s Commitment to You
These updates are more than just feature enhancements—they’re a reflection of EP’s dedication to your success. Our service, alongside our products, is invested in your long-term satisfaction and operational efficiency.
By continually improving our after-sales support systems, we aim to:
- Minimize downtime and maximize productivity for your business.
- Empower your team with the knowledge and tools they need to maintain and troubleshoot fleet effectively.
- Provide fast, reliable access to spare parts and technical documentation.
- Offer professional support through advanced Telematics capabilities.
Your satisfaction is our priority. We’re excited to support you with these smart tools and look forward to continuing our partnership in success.