EP Global
EP Care
Warranty service & technical support
Industry leading tracking
EP Care handles all your after-sales service needs through our smart products, efficient online platform and professional technicians. We provide comprehensive support including technical assistance, affordable spare parts, warranty service and training via multiple channels.
Our technicians deliver fast, localised after-sales service to all EP dealers worldwide, both through the EP Care platform and offline. The system ensures full coverage with complete technical support and training for our global dealer network.
Benefits of EP Care
EP Care combines smart product design with lithium-ion technology to simplify repairs and reduce maintenance costs. Our 24/7 online platform streamlines warranty claims and provides a well-organised document centre for easy access to resources. With local service teams offering direct communication and multichannel after-sales training, we ensure comprehensive support that's both accessible and efficient for all dealers.
EP provides in-house manufactured spare parts at low costs with guaranteed quality. All parts are organised by serial number and product name in the EP Care system for easy ordering. Our team ensures fast, reliable delivery directly to dealers, giving you complete control over your parts inventory.
Spare Parts
Access comprehensive technical resources instantly through our online platform. The Document Centre organises materials by truck model, including fault codes and solutions for Zapi or Curtis systems, technical diagrams and support videos, plus essential manuals and parts lists. Everything you need for technical knowledge is available for download 24/7.
Document Centre
Monitor your fleet proactively with EP telematics, delivering real-time data to your mobile or PC. Track truck locations, receive usage reports and diagnostics, analyse lithium-ion battery conditions, and manage card access registrations. This proactive approach significantly improves service efficiency by identifying issues before they become problems.
Telematics Support
Simplify all maintenance needs through our comprehensive service offerings. Access maintenance tutorial videos for common tasks like wheel changes and battery care, process warranty claims quickly through our flexible express system, and enhance your expertise through online or offline training sessions led by our technicians.
Service Solutions
