{"id":77661,"date":"2023-11-29T01:17:42","date_gmt":"2023-11-29T01:17:42","guid":{"rendered":"https:\/\/ep-equipment.com\/?page_id=77661"},"modified":"2024-02-23T09:35:32","modified_gmt":"2024-02-23T09:35:32","slug":"ep-care","status":"publish","type":"page","link":"https:\/\/ep-equipment.com\/pt-br\/ep-care\/","title":{"rendered":"EP Care"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; admin_label=&#8221;Hero (slider)&#8221; module_class=&#8221;hero hero-slider&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_code admin_label=&#8221;Slider Revolution&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n\t\t\t<!-- START EP Care REVOLUTION SLIDER 6.3.3 --><p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t<rs-module-wrap id=\"rev_slider_6_1_wrapper\" data-source=\"gallery\" style=\"background:transparent;padding:0;margin:0px auto;margin-top:0;margin-bottom:0;\">\n\t\t\t\t<rs-module id=\"rev_slider_6_1\" style=\"\" data-version=\"6.3.3\">\n\t\t\t\t\t<rs-slides>\n\t\t\t\t\t\t<rs-slide data-key=\"rs-125\" data-title=\"Slide\" data-anim=\"ei:d;eo:d;s:1000;r:0;t:fade;sl:0;\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/\/ep-equipment.com\/wp-content\/uploads\/2020\/12\/banner-2.jpg\" title=\"banner-2\" width=\"1920\" height=\"500\" class=\"rev-slidebg\" data-no-retina>\n<!--\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-6-slide-125-layer-0\" \n\t\t\t\t\t\t\t\tdata-type=\"shape\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"xo:59px,59px,36px,41px;yo:191px,191px,119px,83px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:20,20,12,7;l:0,0,15,9;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:549px,549px,344px,414px;h:333px,333px,208px,322px;\"\n\t\t\t\t\t\t\t\tdata-frame_0=\"x:0,0,0,0px;y:0,0,0,0px;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"x:0,0,0,0px;y:0,0,0,0px;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:5;background-color:rgba(255,255,255,0.9);\"\n\t\t\t\t\t\t\t> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-6-slide-125-layer-1\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-color=\"#000000\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"xo:79px,79px,49px,61px;yo:287px,287px,180px,163px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:45,45,28,40;l:48,48,29,51;fw:600;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:502px,502px,314px,393px;h:144px,144px,89px,112px;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:6;font-family:Revx Neue;\"\n\t\t\t\t\t\t\t>Servi\u00e7o de garantia e suporte t\u00e9cnico \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-6-slide-125-layer-2\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-color=\"#000000\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"xo:179px,179px,111px,144px;yo:212px,212px,132px,102px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:76,76,47,62;l:81,81,50,66;fw:700;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:188,188,117,169;h:88,88,54,77;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:6;font-family:Revx Neue;text-transform:uppercase;\"\n\t\t\t\t\t\t\t>Care \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-6-slide-125-layer-3\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-color=\"#c3281c\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"xo:78px,78px,48px,61px;yo:212px,212px,132px,99px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:76,76,47,65;l:81,81,50,71;fw:700;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:107,107,66,90px;h:101,101,63,84;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:6;font-family:Revx Neue;text-transform:uppercase;\"\n\t\t\t\t\t\t\t>EP \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-6-slide-125-layer-4\" \n\t\t\t\t\t\t\t\tclass=\"rev-btn\"\n\t\t\t\t\t\t\t\tdata-type=\"button\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"xo:77px,77px,47px,60px;yo:454px,454px,284px,331px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:20,20,12,17;l:50,50,31,45;fw:500;\"\n\t\t\t\t\t\t\t\tdata-dim=\"minh:0px,0px,none,none;\"\n\t\t\t\t\t\t\t\tdata-actions='o:click;a:scrollbelow;sp:1000ms;e:power1.inOut;'\n\t\t\t\t\t\t\t\tdata-padding=\"r:45,45,28,40;l:45,45,28,40;\"\n\t\t\t\t\t\t\t\tdata-frame_0=\"x:0,0,0,0px;y:0,0,0,0px;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"x:0,0,0,0px;y:0,0,0,0px;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tdata-frame_hover=\"c:#000;bgc:#fff;bor:0px,0px,0px,0px;sp:200;e:power1.inOut;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:7;background-color:#32373a;font-family:Aktiv Grotesk Corp;\"\n\t\t\t\t\t\t\t>Saiba mais \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-6-slide-125-layer-5\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-color=\"#c3281c\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"xo:76px,76px,47px,57px;yo:387px,387px,242px,265px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:40,40,25,40;l:42,42,25,51;fw:600;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:522,522,327,393px;h:84,84,52,112px;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:6;font-family:Revx Neue;\"\n\t\t\t\t\t\t\t>Sempre, em qualquer lugar \n\t\t\t\t\t\t\t<\/rs-layer><!--\n-->\t\t\t\t\t\t<\/rs-slide>\n\t\t\t\t\t<\/rs-slides>\n\t\t\t\t<\/rs-module>\n\t\t\t\t<script type=\"text\/javascript\">\n\t\t\t\t\tsetREVStartSize({c: 'rev_slider_6_1',rl:[1240,1240,768,480],el:[600,600,960,500],gw:[1240,1240,778,480],gh:[600,600,960,500],type:'standard',justify:'',layout:'fullwidth',mh:\"0\"});\n\t\t\t\t\tvar\trevapi6,\n\t\t\t\t\t\ttpj;\n\t\t\t\t\tfunction revinit_revslider61() {\n\t\t\t\t\tjQuery(function() {\n\t\t\t\t\t\ttpj = jQuery;\n\t\t\t\t\t\trevapi6 = tpj(\"#rev_slider_6_1\");\n\t\t\t\t\t\tif(revapi6==undefined || revapi6.revolution == undefined){\n\t\t\t\t\t\t\trevslider_showDoubleJqueryError(\"rev_slider_6_1\");\n\t\t\t\t\t\t}else{\n\t\t\t\t\t\t\trevapi6.revolution({\n\t\t\t\t\t\t\t\tsliderLayout:\"fullwidth\",\n\t\t\t\t\t\t\t\tvisibilityLevels:\"1240,1240,768,480\",\n\t\t\t\t\t\t\t\tgridwidth:\"1240,1240,778,480\",\n\t\t\t\t\t\t\t\tgridheight:\"600,600,960,500\",\n\t\t\t\t\t\t\t\tperspective:600,\n\t\t\t\t\t\t\t\tperspectiveType:\"global\",\n\t\t\t\t\t\t\t\teditorheight:\"600,768,960,500\",\n\t\t\t\t\t\t\t\tresponsiveLevels:\"1240,1240,768,480\",\n\t\t\t\t\t\t\t\tprogressBar:{disableProgressBar:true},\n\t\t\t\t\t\t\t\tnavigation: {\n\t\t\t\t\t\t\t\t\tonHoverStop:false\n\t\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t\tfallbacks: {\n\t\t\t\t\t\t\t\t\tallowHTML5AutoPlayOnAndroid:true\n\t\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t});\n\t\t\t\t\t\t}\n\t\t\t\t\t\t\n\t\t\t\t\t});\n\t\t\t\t\t} \/\/ End of RevInitScript\n\t\t\t\tvar once_revslider61 = false;\n\t\t\t\tif (document.readyState === \"loading\") {document.addEventListener('readystatechange',function() { if((document.readyState === \"interactive\" || document.readyState === \"complete\") && !once_revslider61 ) { once_revslider61 = true; revinit_revslider61();}});} else {once_revslider61 = true; revinit_revslider61();}\n\t\t\t\t<\/script>\n\t\t\t<\/rs-module-wrap>\n\t\t\t<!-- END REVOLUTION SLIDER -->\n[\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Intro&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700|||||||&#8221; header_2_font=&#8221;|700|||||||&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_font_size=&#8221;46px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Introdu\u00e7\u00e3o<\/h2>\n<p>[\/et_pb_text][et_pb_blurb title=&#8221;PRODUTO&#8221; image=&#8221;https:\/\/ep-equipment.com\/wp-content\/uploads\/2020\/12\/Layer_3.png&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700||on|||||&#8221; header_text_color=&#8221;#d60020&#8243; header_font_size=&#8221;38px&#8221; body_font=&#8221;|||on|||||&#8221; body_font_size=&#8221;14px&#8221; custom_padding=&#8221;||6%||false|false&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#000000&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>DESIGN INTELIGENTE DO PRODUTO PARA REPAROS SIMPLIFICADOS<\/li>\n<li>TECNOLOGIA DE \u00cdON-L\u00cdTIO REDUZ OS CUSTOS DE MANUTEN\u00c7\u00c3O<\/li>\n<\/ul>\n<p>[\/et_pb_blurb][et_pb_blurb title=&#8221;PLATAFORMA&#8221; image=&#8221;https:\/\/ep-equipment.com\/wp-content\/uploads\/2020\/12\/monitor.png&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700||on|||||&#8221; header_text_color=&#8221;#d60020&#8243; header_font_size=&#8221;38px&#8221; body_font=&#8221;|||on|||||&#8221; body_font_size=&#8221;14px&#8221; custom_padding=&#8221;||6%||false|false&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#000000&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>SERVI\u00c7O ONLINE 24\/7 PARA FACILITAR O PROCESSO DE SOLICITA\u00c7\u00c3O DE GARANTIA<\/li>\n<li>CENTRO DE DOCUMENTA\u00c7\u00c3O ORGANIZADO PARA F\u00c1CIL RECUPERA\u00c7\u00c3O<\/li>\n<\/ul>\n<p>[\/et_pb_blurb][et_pb_blurb title=&#8221;PESSOAS&#8221; image=&#8221;https:\/\/ep-equipment.com\/wp-content\/uploads\/2020\/12\/team-1.png&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700||on|||||&#8221; header_text_color=&#8221;#d60020&#8243; header_font_size=&#8221;38px&#8221; body_font=&#8221;|||on|||||&#8221; body_font_size=&#8221;14px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>EQUIPE DE SERVI\u00c7O LOCAL PARA COMUNICA\u00c7\u00c3O DIRETA<\/li>\n<li>TREINAMENTO DE P\u00d3S-VENDA MULTICANAL<\/li>\n<\/ul>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;#boxzilla-12002&#8243; button_text=&#8221;INSCREVA-SE EM NOSSA NEWSLETTER&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;40px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]O sistema EP Care cuida de todas as suas solicita\u00e7\u00f5es de servi\u00e7os de p\u00f3s-venda com nossos produtos com design inteligente, plataforma online eficiente e t\u00e9cnicos profissionais. Temos todas as suas necessidades cobertas, desde suporte t\u00e9cnico, fornecimento acess\u00edvel de pe\u00e7as de reposi\u00e7\u00e3o, servi\u00e7o de garantia e treinamento p\u00f3s-venda em diversos canais.<\/p>\n<p>Os t\u00e9cnicos da equipe EP Care fornecem um servi\u00e7o p\u00f3s-venda localizado e de r\u00e1pida resposta para todos os revendedores da EP, por meio da plataforma EP Care ou presencialmente. Com o sistema EP Care, fornecemos aos revendedores da EP uma cobertura abrangente e suporte t\u00e9cnico e treinamento em todo o mundo.<br \/>\n[\/et_pb_text][et_pb_video src=&#8221;https:\/\/ep-equipment.com\/wp-content\/uploads\/2021\/10\/EP-CARE.mp4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_video][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;WHAT CAN EP CARE DO FOR YOU?&#8221; module_id=&#8221;history&#8221; module_class=&#8221;ep-timeline&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#e5e5e5&#8243; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700|||||||&#8221; header_2_font=&#8221;|700|||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#d60020&#8243; header_2_font_size=&#8221;46px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>O QUE O EP CARE PODE FAZER POR VOC\u00ca?<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin: auto;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700|||||||&#8221; header_2_font=&#8221;|700|||||||&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_font_size=&#8221;46px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>ENTREGA DE PE\u00c7AS DE REPOSI\u00c7\u00c3O<\/h2>\n<p>A EP fornece pe\u00e7as de reposi\u00e7\u00e3o fabricadas internamente, com alta qualidade e baixos custos. Todas as pe\u00e7as de reposi\u00e7\u00e3o s\u00e3o listadas por n\u00famero de s\u00e9rie e por nome de produto no sistema EP Care para f\u00e1cil acesso. Os revendedores podem fazer pedidos de pe\u00e7as de reposi\u00e7\u00e3o diretamente atrav\u00e9s do EP Care. Nossa equipe do EP Care fornece uma entrega r\u00e1pida e confi\u00e1vel das pe\u00e7as de reposi\u00e7\u00e3o, de acordo com a prefer\u00eancia do cliente.<br \/>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin: auto;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/ep-equipment.com\/wp-content\/uploads\/2020\/12\/2-1.jpg&#8221; title_text=&#8221;2 (1)&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin: auto;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/ep-equipment.com\/wp-content\/uploads\/2020\/12\/3-2.jpg&#8221; title_text=&#8221;3 (2)&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin: auto;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700|||||||&#8221; header_2_font=&#8221;|700|||||||&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_font_size=&#8221;46px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>CENTRO DE DOCUMENTA\u00c7\u00c3O<\/h2>\n<p>Na plataforma EP Care, voc\u00ea pode acessar facilmente e rapidamente todos os materiais de p\u00f3s-venda organizados por modelo de empilhadeira no Document Center, permitindo que voc\u00ea fa\u00e7a o download das seguintes categorias de arquivos para armazenar seu conhecimento t\u00e9cnico sobre seus equipamentos:<\/p>\n<ul>\n<li>C\u00f3digos de falha comuns de equipamento\/bateria e solu\u00e7\u00f5es correspondentes com base em Zapi ou Curtis<\/li>\n<li>Documentos t\u00e9cnicos: diagramas de circuito, diagramas hidr\u00e1ulicos, v\u00eddeos de suporte t\u00e9cnico etc.<\/li>\n<li>Materiais de p\u00f3s-venda: manuais de pe\u00e7as, manuais de opera\u00e7\u00e3o, listas recomendadas de pe\u00e7as, etc.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin: auto;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700|||||||&#8221; header_2_font=&#8221;|700|||||||&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_font_size=&#8221;46px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>SUPORTE DE TELEM\u00c1TICA<\/h2>\n<p>A equipe do EP Care tamb\u00e9m pode oferecer suporte atrav\u00e9s da <a href=\"\/telematics\/\">EP telematics<\/a> enviando informa\u00e7\u00f5es de dados para o seu celular ou computador sobre:<\/p>\n<ul>\n<li>Localiza\u00e7\u00e3o da empilhadeira em tempo real<\/li>\n<li>Relat\u00f3rios de uso e diagn\u00f3stico do equipamento<\/li>\n<li>An\u00e1lise do estado da bateria de \u00edon-l\u00edtio<\/li>\n<li>Atualiza\u00e7\u00f5es sobre registro de acesso por cart\u00e3o<\/li>\n<\/ul>\n<p>Dessa forma, o servi\u00e7o de p\u00f3s-venda ser\u00e1 proativo e a efici\u00eancia ser\u00e1 muito melhorada.<br \/>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin: auto;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/ep-equipment.com\/wp-content\/uploads\/2020\/12\/4-2.jpg&#8221; title_text=&#8221;4 (2)&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin: auto;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/ep-equipment.com\/wp-content\/uploads\/2020\/12\/1-7.jpg&#8221; title_text=&#8221;1 (7)&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin: auto;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700|||||||&#8221; header_2_font=&#8221;|700|||||||&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_font_size=&#8221;46px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>SERVI\u00c7OS SIMPLES<\/h2>\n<p>Com o sistema EP Care, todas as suas necessidades de manuten\u00e7\u00e3o dos seus equipamentos podem ser atendidas de forma simples pelos seguintes servi\u00e7os:<\/p>\n<ul>\n<li><b><\/b><strong><b>Tutorial de manuten\u00e7\u00e3o: <\/b><\/strong>V\u00eddeos de orienta\u00e7\u00e3o de manuten\u00e7\u00e3o de f\u00e1cil acesso, abordando t\u00f3picos como troca de rodas, calibra\u00e7\u00e3o do potenci\u00f4metro de dire\u00e7\u00e3o, manuten\u00e7\u00e3o da bateria, entre outros.<\/li>\n<li><b><\/b><strong><b>Reivindica\u00e7\u00e3o de garantia expressa: <\/b><\/strong>O EP Care oferece regulamentos de solicita\u00e7\u00f5es razo\u00e1veis e flex\u00edveis dentro da garantia, focando nas necessidades dos clientes.<\/li>\n<li><b><\/b><strong><b>Treinamentos de p\u00f3s-venda: <\/b><\/strong>T\u00e9cnicos realizar\u00e3o treinamentos de p\u00f3s-venda online ou presenciais para fornecer mais conhecimento sobre o equipamento e a bateria.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;FAQ&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; header_2_font=&#8221;|700|||||||&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_font_size=&#8221;48px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: center\">Perguntas Frequentes<\/h2>\n<p>[\/et_pb_text][et_pb_accordion _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;Posso escolher o idioma no sistema EP Care?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]O sistema EP Care est\u00e1 em ingl\u00eas por padr\u00e3o. Caso contr\u00e1rio, ou se voc\u00ea tiver algum problema com o login ou com o sistema em geral, sinta-se \u00e0 vontade para entrar em contato com a equipe do EP Care pelo e-mail support-eu@ep-ep.com . Nosso representante resolver\u00e1 o problema.<br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Existe uma lista de pre\u00e7os para as pe\u00e7as?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]Os pre\u00e7os das pe\u00e7as est\u00e3o dispon\u00edveis no sistema EP Care para os revendedores da EP. Temos 15.000 pre\u00e7os de pe\u00e7as em nosso sistema EP Care.<br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Existe um procedimento operacional padr\u00e3o para manuten\u00e7\u00e3o preventiva, baseado em pe\u00e7as a serem trocadas dependendo do uso?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]Em geral, oferecemos um cronograma para manuten\u00e7\u00e3o preventiva em todos os manuais. Voc\u00ea encontrar\u00e1 uma lista de verifica\u00e7\u00e3o com a manuten\u00e7\u00e3o di\u00e1ria em todos os manuais dos equipamentos. E h\u00e1 uma lista de pe\u00e7as recomendadas, que \u00e9 um bom reflexo das pe\u00e7as que voc\u00ea precisa para manter seus equipamentos em funcionamento no campo.<br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Al\u00e9m da lista de pe\u00e7as recomendadas, existe uma lista de pe\u00e7as de servi\u00e7o apenas?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]Ao contr\u00e1rio das empilhadeiras a diesel, n\u00e3o h\u00e1 pe\u00e7as de desgaste padr\u00e3o que voc\u00ea precise substituir a cada manuten\u00e7\u00e3o. Fornecemos sess\u00f5es de treinamento nos equipamentos, onde voc\u00ea pode ver os componentes. N\u00e3o somos capazes de prever o que voc\u00ea precisar\u00e1 nos pr\u00f3ximos cinco anos em equipamentos el\u00e9tricos. Mas, com a lista de pe\u00e7as recomendadas e o manual de opera\u00e7\u00e3o, damos uma boa indica\u00e7\u00e3o de pe\u00e7as e pre\u00e7os.<br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Podemos obter o n\u00famero de horas de uso em rela\u00e7\u00e3o \u00e0s pe\u00e7as de reposi\u00e7\u00e3o recomendadas para os equipamentos?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]Infelizmente, n\u00e3o fornecemos essa informa\u00e7\u00e3o em nossos equipamentos el\u00e9tricos, pois isso depende muito das aplica\u00e7\u00f5es. Fornecemos sess\u00f5es de treinamento em pe\u00e7as para orienta\u00e7\u00e3o de manuten\u00e7\u00e3o.<br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;H\u00e1 alguma taxa para obter uma conta no EP Care?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]N\u00e3o, n\u00e3o h\u00e1 taxa para isso. Incentivamos todos os revendedores da EP a registrarem uma conta para ter acesso aos recursos de documentos t\u00e9cnicos online e garantia. Estamos aqui para ajud\u00e1-lo.<br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Como podemos nos registrar no EP Care online?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]Voc\u00ea pode se registrar diretamente em uma conta no sistema EP Care em <a href=\"http:\/\/ep-care.com\/register.\"><u>http:\/\/ep-care.com\/register.<\/u><\/a> Para uma conta que inclua pre\u00e7os de pe\u00e7as, entre em contato com seus representantes de vendas da EP. Eles ir\u00e3o conect\u00e1-lo \u00e0 equipe do EP Care e configurar uma conta para voc\u00ea.<br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Temos a lista de pre\u00e7os das pe\u00e7as, mas ela est\u00e1 em uma moeda diferente?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]Est\u00e1 em uma moeda diferente. Voc\u00ea receber\u00e1 instru\u00e7\u00f5es sobre como proceder assim que tiver uma conta no EP Care. Para a Europa, os pre\u00e7os no EP Care s\u00e3o pre\u00e7os l\u00edquidos para a Europa. O sinal de d\u00f3lar americano deve ser ignorado, os pre\u00e7os devem ser lidos como pre\u00e7os em euros, refletindo o pre\u00e7o das pe\u00e7as do centro de distribui\u00e7\u00e3o local. Exporte o carrinho de compras para o Excel e envie o pedido para seus representantes da EP, que cuidar\u00e3o do seu pedido de pe\u00e7as. Para o centro de distribui\u00e7\u00e3o na B\u00e9lgica, entre em contato com\u00a0<a class=\"mail-link\" data-enc-email=\"wrffr[at]rc-rh.pbz\" data-wpel-link=\"ignore\"><span class=\"\">jesse@ep-eu.com<\/span><\/a><br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Existe uma planilha de c\u00e1lculo para loca\u00e7\u00e3o de curto prazo (STR) x loca\u00e7\u00e3o de longo prazo (LTR) no EP Care?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]N\u00e3o, infelizmente n\u00e3o temos essa planilha. O EP Care se concentra principalmente no p\u00f3s-venda. No entanto, temos uma ferramenta simples para calcular a taxa de loca\u00e7\u00e3o. N\u00e3o hesite em consultar seu representante de vendas a esse respeito.<br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Se comprarmos a m\u00e1quina para estoque e vend\u00ea-la ap\u00f3s 3-4 meses, como a EP gerencia o per\u00edodo de garantia?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]Em geral, voc\u00ea recebe um per\u00edodo de garantia de 12 meses de acordo com nosso procedimento normal. Lembre-se de que a garantia cobre defeitos de fabrica\u00e7\u00e3o, n\u00e3o desgaste natural. No entanto, o per\u00edodo de garantia pode variar de 6 a 24 meses, dependendo das circunst\u00e2ncias espec\u00edficas. Nosso objetivo principal \u00e9 manter as coisas eficientes e simples. No primeiro ano, somos bastante flex\u00edveis. Sinta-se \u00e0 vontade para entrar em contato conosco se voc\u00ea tiver tido reclama\u00e7\u00f5es de garantia rejeitadas em um determinado valor que voc\u00ea considere injusto. Compartilhe sua avalia\u00e7\u00e3o real dos custos de garantia at\u00e9 o final do ano. Faremos o poss\u00edvel para encontrar uma solu\u00e7\u00e3o.<br \/>\n[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;on|on|on&#8221; admin_label=&#8221;Contact&#8221; module_id=&#8221;contact&#8221; module_class=&#8221;bottomContact&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#bdc2c8&#8243; background_enable_image=&#8221;off&#8221; background_blend=&#8221;overlay&#8221; disabled=&#8221;on&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; module_class=&#8221;mt-auto-button&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;display: flex;||flex-direction: column;||padding-bottom: 10px;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; header_2_font=&#8221;|700|||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_font_size=&#8221;48px&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;600px&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: center\">Junte-se ao EP Care hoje mesmo<\/h1>\n<p style=\"text-align: center\">A equipe de p\u00f3s-venda da EP auxilia os revendedores com solicita\u00e7\u00f5es de garantia e perguntas t\u00e9cnicas, al\u00e9m de fornecer treinamento profissional na manuten\u00e7\u00e3o de suas frotas. Somos seu melhor suporte para atendimento ao cliente.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;http:\/\/ep-care.com\/register&#8221; button_text=&#8221;Junte-se ao EP Care&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\n\t\t\t<!-- START EP Care REVOLUTION SLIDER 6.3.3 --><p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t<rs-module-wrap id=\"rev_slider_6_2_wrapper\" data-source=\"gallery\" style=\"background:transparent;padding:0;margin:0px auto;margin-top:0;margin-bottom:0;\">\n\t\t\t\t<rs-module id=\"rev_slider_6_2\" style=\"\" data-version=\"6.3.3\">\n\t\t\t\t\t<rs-slides>\n\t\t\t\t\t\t<rs-slide data-key=\"rs-125\" data-title=\"Slide\" data-anim=\"ei:d;eo:d;s:1000;r:0;t:fade;sl:0;\">\n\t\t\t\t\t\t\t<img decoding=\"async\" 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[&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"ep","_seopress_titles_desc":"","_seopress_robots_index":"","_et_pb_use_builder":"on","_et_pb_old_content":"<p>[et_pb_section fb_built=\"1\" fullwidth=\"on\" admin_label=\"Hero (slider)\" module_class=\"hero hero-slider\" _builder_version=\"4.16\" _module_preset=\"default\" collapsed=\"on\" global_colors_info=\"{}\"][et_pb_fullwidth_code admin_label=\"Slider Revolution\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][rev_slider alias=\"ep-care\"][\/rev_slider][\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Intro\" _builder_version=\"4.16\" _module_preset=\"default\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row column_structure=\"2_5,3_5\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"2_5\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.16\" _module_preset=\"default\" header_font=\"|700|||||||\" header_2_font=\"|700|||||||\" header_2_text_color=\"#000000\" header_2_font_size=\"46px\" global_colors_info=\"{}\"]<\/p><h2>Introduction<\/h2><p>[\/et_pb_text][et_pb_blurb title=\"PRODUCT\" image=\"https:\/\/ep-equipment.com\/wp-content\/uploads\/2020\/12\/Layer_3.png\" icon_placement=\"left\" _builder_version=\"4.16\" _module_preset=\"default\" header_font=\"|700||on|||||\" header_text_color=\"#d60020\" header_font_size=\"38px\" body_font=\"|||on|||||\" body_font_size=\"14px\" custom_padding=\"||6%||false|false\" border_width_bottom=\"1px\" border_color_bottom=\"#000000\" global_colors_info=\"{}\"]<\/p><ul><li>Smart product design for simply repair<\/li><li>Li-ion technology reduces maintenance costs<\/li><\/ul><p>[\/et_pb_blurb][et_pb_blurb title=\" PLATFORM\" image=\"https:\/\/ep-equipment.com\/wp-content\/uploads\/2020\/12\/monitor.png\" icon_placement=\"left\" _builder_version=\"4.16\" _module_preset=\"default\" header_font=\"|700||on|||||\" header_text_color=\"#d60020\" header_font_size=\"38px\" body_font=\"|||on|||||\" body_font_size=\"14px\" custom_padding=\"||6%||false|false\" border_width_bottom=\"1px\" border_color_bottom=\"#000000\" global_colors_info=\"{}\"]<\/p><ul><li>24\/7 online service to facilitate warranty claim process<\/li><li>Well-organized document canter for easy retrieval<\/li><\/ul><p>[\/et_pb_blurb][et_pb_blurb title=\"PEOPLE\" image=\"https:\/\/ep-equipment.com\/wp-content\/uploads\/2020\/12\/team-1.png\" icon_placement=\"left\" _builder_version=\"4.16\" _module_preset=\"default\" header_font=\"|700||on|||||\" header_text_color=\"#d60020\" header_font_size=\"38px\" body_font=\"|||on|||||\" body_font_size=\"14px\" global_colors_info=\"{}\"]<\/p><ul><li>Local service team for direct communication<\/li><li>Multichannel after-sales training<\/li><\/ul><p>[\/et_pb_blurb][et_pb_button button_url=\"#boxzilla-12002\" button_text=\"EP Updates\" button_alignment=\"center\" _builder_version=\"4.21.0\" _module_preset=\"default\" custom_margin=\"40px||||false|false\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"][\/et_pb_button][\/et_pb_column][et_pb_column type=\"3_5\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"]<\/p><p>EP Care system takes care of all your after-sales service requests with our smart designed products, efficient online platform and professional technicians. We\u2019ve gotten you all covered from technique support, affordable spare parts supply, warranty service and after-sales training through multichannel.<\/p><p>Technicians from EP Care team provide localized and fast responsive after-sales service for all EP dealers, through EP Care platform or offline. With EP Care system, we provide EP dealers with full scope of coverage and technical supports and training across the world.<\/p><p>[\/et_pb_text][et_pb_video src=\"https:\/\/ep-equipment.com\/wp-content\/uploads\/2021\/10\/EP-CARE.mp4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_video][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"WHAT CAN EP CARE DO FOR YOU?\" module_id=\"history\" module_class=\"ep-timeline\" _builder_version=\"4.16\" _module_preset=\"default\" background_color=\"#e5e5e5\" collapsed=\"on\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.16\" _module_preset=\"default\" header_font=\"|700|||||||\" header_2_font=\"|700|||||||\" header_2_text_align=\"center\" header_2_text_color=\"#d60020\" header_2_font_size=\"46px\" global_colors_info=\"{}\"]<\/p><h2>WHAT CAN EP CARE DO FOR YOU?<\/h2><p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_2,1_2\" make_equal=\"on\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" custom_css_main_element=\"margin: auto;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.16\" _module_preset=\"default\" header_font=\"|700|||||||\" header_2_font=\"|700|||||||\" header_2_text_color=\"#000000\" header_2_font_size=\"46px\" global_colors_info=\"{}\"]<\/p><h2>SPARE PARTS DELIVERY<\/h2><p>EP provides in-house manufactured spare parts\u00a0with good\u00a0quality in low costs. All spare parts are listed by serial number and by product names in EP Care system for easy access. Dealers may directly order spare parts through EP Care.\u00a0Our EP Care team provides a fast, reliable delivery of spare parts at the customers discretion.<\/p><p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" custom_css_main_element=\"margin: auto;\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/ep-equipment.com\/wp-content\/uploads\/2020\/12\/2-1.jpg\" title_text=\"2 (1)\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_2,1_2\" make_equal=\"on\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" custom_css_main_element=\"margin: auto;\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/ep-equipment.com\/wp-content\/uploads\/2020\/12\/3-2.jpg\" title_text=\"3 (2)\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" custom_css_main_element=\"margin: auto;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.16\" _module_preset=\"default\" header_font=\"|700|||||||\" header_2_font=\"|700|||||||\" header_2_text_color=\"#000000\" header_2_font_size=\"46px\" global_colors_info=\"{}\"]<\/p><h2>DOCUMENT CENTRE<\/h2><p>On the EP Care platform, you may easily and quickly access all the after-sales materials that arranged by the truck model under Document Center, allowing you to download the following categories of files to store your technical knowledge about your trucks:<\/p><ul><li>Common truck\/battery fault codes and corresponding solutions based on Zapi or Curtis<\/li><li>Technique documents: circuit diagrams, hydraulic diagrams, technical support videos, etc<\/li><li>After-sales materials: part manuals, operation manuals, recommended parts lists, etc<\/li><\/ul><p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_2,1_2\" make_equal=\"on\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" custom_css_main_element=\"margin: auto;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.16\" _module_preset=\"default\" header_font=\"|700|||||||\" header_2_font=\"|700|||||||\" header_2_text_color=\"#000000\" header_2_font_size=\"46px\" global_colors_info=\"{}\"]<\/p><h2>TELEMATICS SUPPORT<\/h2><p>EP Care team can also support you through\u00a0<a href=\"\/telematics\/\">EP telematics<\/a>\u00a0 by sending data information to your mobile phone or PC on:<\/p><ul><li>Truck location in real-time<\/li><li>Reports of truck usages and diagnosis<\/li><li>Li-ion battery condition analytics<\/li><li>Updates on card access registration<\/li><\/ul><p>In this way, after-sales service will be proactive and the efficiency is greatly improved.<\/p><p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" custom_css_main_element=\"margin: auto;\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/ep-equipment.com\/wp-content\/uploads\/2020\/12\/4-2.jpg\" title_text=\"4 (2)\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_2,1_2\" make_equal=\"on\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" custom_css_main_element=\"margin: auto;\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/ep-equipment.com\/wp-content\/uploads\/2020\/12\/1-7.jpg\" title_text=\"1 (7)\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" custom_css_main_element=\"margin: auto;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.16\" _module_preset=\"default\" header_font=\"|700|||||||\" header_2_font=\"|700|||||||\" header_2_text_color=\"#000000\" header_2_font_size=\"46px\" global_colors_info=\"{}\"]<\/p><h2>SIMPLE SERVICES<\/h2><p>With EP Care system, all your needs of truck maintenance can be simply fulfilled\u00a0by the following services:<\/p><ul><li><b><\/b><strong><b>Maintenance tutorial:\u00a0<\/b><\/strong>Easy-available maintenance guided videos about wheel changing, steering potentiometer calibration, battery maintenance and so on<\/li><li><b><\/b><strong><b>Warranty claim express:\u00a0<\/b><\/strong>EP Care offers reasonable and flexible claim regulations\u00a0within the warranty and focuses on the needs of customers.<\/li><li><b><\/b><strong><b>After-sales trainings:\u00a0<\/b><\/strong>Technicians will host online or offline after-sales training to equip you with more knowledge about the truck and the battery.<\/li><\/ul><p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"FAQ\" _builder_version=\"4.16\" _module_preset=\"default\" collapsed=\"on\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.16\" _module_preset=\"default\" text_text_color=\"#000000\" header_2_font=\"|700|||||||\" header_2_text_color=\"#000000\" header_2_font_size=\"48px\" global_colors_info=\"{}\"]<\/p><h2 style=\"text-align: center;\">Frequently Asked Questions<\/h2><p>[\/et_pb_text][et_pb_accordion _builder_version=\"4.20.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_accordion_item title=\"Could I choose English as language in the EP care system?\" open=\"on\" _builder_version=\"4.20.0\" _module_preset=\"default\" global_colors_info=\"{}\"]<\/p><p>The EP care system is in English by default. If not, or you have any problem with login or with the system in general, please feel free to contact the EP care team at support-eu@ep-ep.com . Our representative will solve it.<\/p><p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"Is there a price list for the parts?\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\" open=\"off\"]<\/p><p>The\u00a0parts prices\u00a0are available in EP Care system for\u00a0EP dealers. We have uploaded 15,000 parts prices into our EP care system.<\/p><p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"Is there a standard operating procedure for preventive maintenance, based on parts to be changed depending on usage\uff1f\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\" open=\"off\"]<\/p><p>In general, we offer\u00a0a schedule for preventive maintenance in every manual. You will find a checklist with daily maintenance\u00a0for all the trucks manuals. And there is a recommended parts list, which is\u00a0a good reflection of the parts you need to keep your trucks in the field running.<strong><b>\u00a0<\/b><\/strong><\/p><p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"Apart from the recommended parts list, is there a service part list only?\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\" open=\"off\"]<\/p><p>Unlike diesel trucks, there are no standard wear and tear parts which you always need to replace with every maintenance. We provide training sessions on the trucks where you can see the components. We are not\u00a0able to predict what you need for the next five years\u00a0on electric trucks. But with the recommended part\u00a0list and the operation manual\u00a0we give a good indication of parts and prices.<\/p><p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"Can we get the number of hours usage vs spares parts recommended for trucks?\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\" open=\"off\"]<\/p><p>Unfortunately, we do not provide such information on our electrical trucks\u00a0as it heavily depends on applications. We\u00a0do\u00a0provide training sessions in parts\u00a0for maintenance guidance.<\/p><p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"Is there any charges to get an EP care account?\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\" open=\"off\"]<\/p><p>No, there is no charge for it. We encourage every EP dealer to register an account for online technical document resources\u00a0and warranty. We\u2019ve got you covered.<\/p><p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"How can we register on EP care online?\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\" open=\"off\"]<\/p><p>You can directly register an account on EP Care system at\u00a0<a href=\"http:\/\/ep-care.com\/register.\"><u>http:\/\/ep-care.com\/register.<\/u><\/a>\u00a0For an account including parts pricing,\u00a0contact your sales\u00a0representatives\u00a0from EP. They will connect you to the EP care team\u00a0and set up an account for you.<\/p><p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"We have the parts price list, but is it in a different currency?\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\" open=\"off\"]<\/p><p>It\u2019s in a different\u00a0currency. you will be provided with\u00a0an instruction on how to do it\u00a0once\u00a0you have an EP care\u00a0account. For Europe, the prices in EP\u00a0care\u00a0are net prices\u00a0for Europe. The USD sign is to be ignored, prices are to be read as Euro prices, reflecting the parts price from local DC.\u00a0Export the shopping basket to excel and send\u00a0the order to your EP representatives who will take care of your parts order. For the DC Belgium this is\u00a0<a class=\"mail-link\" data-enc-email=\"wrffr[at]rc-rh.pbz\" data-wpel-link=\"ignore\"><span class=\"\">jesse@ep-eu.com<\/span><\/a><\/p><p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"Is there calculation sheet for the LTR\/STR on the EP care?\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\" open=\"off\"]<\/p><p>No,\u00a0we don\u2019t have it unfortunately.\u00a0EP\u00a0care is all about after\u00a0sales. But\u00a0we have a simple tool to calculate a rental rate. Feel free to check with your salesperson in this regard.<\/p><p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"If we buy the machine for stock and sell it after 3-4 months, how does EP manage warranty period?\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\" open=\"off\"]<\/p><p>In general, you are given a 12 months warranty period according to our normal procedure. Remember that warranty covers manufacturing defects, not wear and tear. But the warranty can vary between 6 to 24 months according to specific circumstances. Our main purpose is to keep things efficient and simple. The first year we are very flexible.\u00a0Feel free to contact us if you\u2019ve had warranty claims rejected in a certain amount which you think are unreasonable. Feel free to share your real warranty costs evaluation by the end of the year. We will try to find a way to solve it.<\/p><p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" disabled_on=\"on|on|on\" admin_label=\"Contact\" module_id=\"contact\" module_class=\"bottomContact\" _builder_version=\"4.16\" _module_preset=\"default\" background_color=\"#bdc2c8\" background_enable_image=\"off\" background_blend=\"overlay\" disabled=\"on\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row make_equal=\"on\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" module_class=\"mt-auto-button\" _builder_version=\"4.16\" _module_preset=\"default\" custom_css_main_element=\"display: flex;||flex-direction: column;||padding-bottom: 10px;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.16\" _module_preset=\"default\" text_text_color=\"#000000\" header_2_font=\"|700|||||||\" header_2_text_align=\"center\" header_2_text_color=\"#000000\" header_2_font_size=\"48px\" text_orientation=\"center\" max_width=\"600px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p><h1 style=\"text-align: center;\">Join EP Care Today<\/h1><p style=\"text-align: center;\">EP after-sales team helps dealers with warranty claims and technical questions, and provides professional training in maintaining your fleets. We are your best support for customer service.<\/p><p>[\/et_pb_text][et_pb_button button_url=\"http:\/\/ep-care.com\/register\" button_text=\"Join EP Care\" button_alignment=\"center\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","footnotes":""},"class_list":["post-77661","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ep-equipment.com\/pt-br\/wp-json\/wp\/v2\/pages\/77661","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ep-equipment.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ep-equipment.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ep-equipment.com\/pt-br\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/ep-equipment.com\/pt-br\/wp-json\/wp\/v2\/comments?post=77661"}],"version-history":[{"count":7,"href":"https:\/\/ep-equipment.com\/pt-br\/wp-json\/wp\/v2\/pages\/77661\/revisions"}],"predecessor-version":[{"id":100282,"href":"https:\/\/ep-equipment.com\/pt-br\/wp-json\/wp\/v2\/pages\/77661\/revisions\/100282"}],"wp:attachment":[{"href":"https:\/\/ep-equipment.com\/pt-br\/wp-json\/wp\/v2\/media?parent=77661"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}